FAQ
You probably have questions.
What happens to my library if I cancel Apple Music?
Apple Music may clear your library after your subscription ends, sometimes in weeks, sometimes months later. With a Hezel backup, your library is safe regardless. Apple Music tracks need an active subscription to actually play, but a Hezel restore brings everything back the moment you resubscribe.
Can I move my library to a new Apple Account?
Yes. Apple doesn't support migrating libraries between Apple Accounts directly, but Hezel can: back up on the old account, sign in to the new one, and restore from the backup. Works for switching regions, moving from a family plan to your own, or setting up a new device.
Can Hezel recover a playlist I've already deleted?
Only if you have a snapshot from before the deletion. Hezel can restore from any prior backup in a tap, but it can't bring back something it never captured. If you haven't lost anything yet, today is the best day to take your first backup.
How is Hezel different from iCloud Music Library?
iCloud Music Library mirrors your library across devices in real time. Delete a song on one device and it's gone everywhere. Hezel takes versioned snapshots: each backup is a moment in time you can return to. iCloud is a mirror; Hezel is an archive.
What does Hezel back up?
Songs, playlists, music videos, and the order songs were added.
Where are my backups stored?
On your iPhone. Backups are encrypted by iOS and synced to your own iCloud.
Do I need to keep paying for Hezel to keep my backups?
No. Backups stay on your iPhone for as long as you want them. Hezel Ultra adds automation, exports, and storage controls, but the backups themselves are yours, with or without a subscription.
What's the difference between Free and Ultra?
Free covers manual backups, restores, and browsing. Ultra adds automatic background backups every few days, AirDrop transfers, CSV exports, smart storage limits, and bookmarked snapshots.
What if Hezel disappears one day?
Your backups live on your iPhone, synced by iCloud. Nothing for anyone else to take away. With Ultra, you can also export backups as standalone files (via AirDrop or CSV) for extra independence.
Will my backups fill up my phone?
No. A backup is a record of what's in your library (names, metadata, song order, artist and album information), not the audio files themselves. Even a 50,000-song library is only a few megabytes per backup.
